Privacy Policy and Data Protection

Our Privacy Commitment

At Dremoraphyxis, protecting your personal information is fundamental to how we operate. This privacy policy explains what information we collect, how we use it, and your rights regarding your personal data.

We are committed to transparency in our data practices and compliance with Malaysian privacy laws and international standards

Information We Collect

We collect information that you provide directly and data that is gathered automatically when you use our services:

Personal Information You Provide

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to planning consultations and service delivery
• Communication preferences and feedback about our services
• Any additional information you choose to share through forms or direct communication

Automatically Collected Data

We automatically collect technical information about your device and how you interact with our website, including IP address, browser type, page views, time spent on pages, and referral sources. This data helps us improve website performance and user experience.

How We Use Your Information

We use collected information for legitimate business purposes that benefit both our operations and your experience:

• Providing personalized financial planning consultations and ongoing support services
• Communicating with you about your account, services, and important updates
• Improving our website functionality, content, and overall service quality
• Ensuring security, preventing fraud, and maintaining legal compliance
• Sending relevant information about our services with your consent

Legal Basis for Processing

We process your personal data based on several legal foundations recognized under Malaysian and international privacy law:

We process your data on the basis of consent and legitimate interest: Your consent for marketing communications and optional services, our legitimate interest in providing contracted services, and legal obligations for financial record-keeping and regulatory compliance

How We Share Information

We do not sell your personal information and only share data in specific, limited circumstances:

• With trusted service providers who assist in delivering our services under strict confidentiality agreements
• When required by Malaysian law, regulation, or valid legal process
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transaction such as merger or acquisition, with appropriate safeguards

Data Security Measures

We implement comprehensive security measures including encryption, secure servers, access controls, and regular security assessments to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention Practices

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Financial records may be retained for up to 7 years as required by Malaysian law.

Your Privacy Rights

You have several rights regarding your personal information that we are committed to honoring:

• Access your personal data and understand how we process it
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data under certain circumstances
• Object to processing of your data for direct marketing purposes
• Withdraw consent for processing where consent is the legal basis
• Request data portability for information you have provided to us

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience, analyze usage patterns, and provide personalized content.

For detailed information about our cookie practices, please review our separate Cookie Policy Cookie Policy

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data collection, we will take steps to delete the information promptly.

This disclaimer was last updated on August 6, 2025: This disclaimer was last updated on August 6, 2025

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through email or website notices, giving you time to review the updated terms.

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